Business Process Redesign (BPR)
Business Process Redesign (BPR) is a set of interrelated activities designed to enhance value for an organization. These processes are characterized by a number of attributes: Process ownership, customer focus, cost containment, and cross-functionality.
Customer Relationship Management (CRM) & Collaboration
CRM and Collaboration are an organization-wide business strategies designed to improve efficiency, increase sales, reduce costs, drive customer, employee and client relations, through realizing operational efficiencies across an entire organization, by analyzing and solidifying relationships.
Salesforce Software Design and Implementation
Building from of a sound BPR, CRM and/or Collaboration strategy, organizations often utilize software applications and devices to effectively drive and manage customer relationships. Cloud software applications can be significant assets to an organization.
Change Management is a comprehensive approach to dealing with change, both from the organization and the individual perspective. A successful change should be seamless, with minimal disruption of operations.