Business Management Solutions
Every engagement starts with your business challenge - understanding it deeply before any technology enters the conversation. Flipside BMS takes a prescriptive approach: senior-level expertise in business strategy, process analysis, and organizational change to define the right path forward. When Salesforce is the right fit, we guide the full journey: strategy, implementation, and the change management that makes it stick.
100+
Salesforce engagements delivered across federal, financial, and commercial sectors
Client experience
From federal agencies to global enterprises, we have delivered results across industries.
Representative client list. Logos are property of their respective owners.
Led a 4.5-year Salesforce engagement for the District of Columbia Department of Health spanning public health, professional licensing, food safety, emergency response, grants management, HR lifecycle, inventory, constituent satisfaction, and more.
Salesforce - Public Sector - CRM Strategy
Served as Product Owner, Senior Business Analyst, and Salesforce Configurator on a large-scale Salesforce Case Management and Field Service solution for USDA APHIS - supporting intake, planning, mobilization, and resolution of national emergencies.
Salesforce - Federal - Field Service - Business Analysis
Directed the application workstream on an 85,000-user Salesforce program, guiding a team of 20+ business analysts and developers through Service Cloud case management, knowledge management, CTI, and chat across retail, logistics, government, and financial services.
Salesforce - Service Cloud - Knowledge Management - Enterprise
Served as Interim Director of Client Delivery for a $200B global pharmaceutical company, leading CRM strategy to modernize and consolidate IT across case management, demand capacity, service catalog, and reporting.
CRM Strategy - Pharmaceutical - Business Analysis
LinkedIn recommendations
I cannot give a higher recommendation than one I would give to Dave. His ability to hit the ground running in a dynamic and complex environment, make a stellar first impression, and also keep all of the stakeholders involved happy was very impressive.
Program Manager
Global medical device firm
Dave designed a solution that met all the customer's requirements and then some. He always kept the customer's satisfaction as his number 1 priority and in many cases designed additional features that added immediate value.
Delivery Lead
Federal technology contractor
He could be counted on to solve the most challenging technical problems, often with innovative solutions. Beyond his technical contributions, I really liked how he became a part of our team. He always had a smile on his face and was a true professional.
CEO
Government systems integrator
Real words from colleagues and clients - verified on LinkedIn.
Prescriptive guidance. Principal-level delivery. Salesforce Consulting Partner, 10x certified, Prosci and Scrum Alliance credentialed - proven across federal, financial, and commercial sectors.