FAQs — Salesforce Consulting Questions | Flipside BMS

Question 1

What does Flipside BMS do?

Accepted Answer

Flipside BMS is a boutique Salesforce consulting and business strategy practice. Core services include Salesforce implementation and optimization, CRM transformation, solution design, business analysis, change management, and process improvement. Dave works across organizations of all sizes - from federal agencies to commercial enterprises - often as an independent contributor embedded directly within client teams.

Question 2

What Salesforce certifications does Dave hold?

Accepted Answer

Dave holds 10 active Salesforce certifications: Accredited Agentforce Financial Services Professional; Certified Agentforce Service Consultant; Certified Agentforce Sales Consultant; Certified Experience Cloud Consultant; Certified Agentforce Field Service and Operations Consultant; Certified Business Analyst; Certified Platform UX Designer; Certified Platform App Builder; Certified Platform Administrator II; and Certified Platform Administrator. He is also a Salesforce Consulting Partner and Trailhead Double Star Ranger. All credentials are verified on his Trailhead profile.

Question 3

What is your approach to change management?

Accepted Answer

Dave is a Prosci Certified Change Management Professional (CCMP) and applies Prosci ADKAR principles across all engagements - ensuring your team is not just trained, but genuinely ready to adopt new processes and tools. Change management is not a separate workstream; it is woven into every phase of delivery.

Question 4

Do you work with federal government clients?

Accepted Answer

Yes. We have extensive experience supporting federal agencies, including USDA APHIS, USPS, and DC Health, as well as commercial organizations across financial services, healthcare, and technology.

Question 5

How long does a typical Salesforce engagement take?

Accepted Answer

Timelines vary based on scope and complexity. A focused Sales Cloud deployment for a small team might take 6-8 weeks, while a multi-cloud enterprise initiative can span 6-12 months. We'll give you a realistic estimate after an initial discovery conversation.

Question 6

Do you offer ongoing support after go-live?

Accepted Answer

Absolutely. We offer post-implementation support, admin training, and ongoing optimization services. Many of our clients engage us on a retainer basis to keep their Salesforce org healthy and evolving.

Question 7

Where is Flipside BMS located?

Accepted Answer

Our office is at 515 E Las Olas Blvd, Suite 1301, Fort Lauderdale, FL 33301. We work remotely with clients nationally and internationally.

Question 8

How do I get started?

Accepted Answer

The best first step is a conversation. Reach out through our contact page and we'll schedule a no-obligation discovery call to understand your goals and see if we're a good fit.

Frequently asked questions.